Help Page

Logging In
To access OWL a username and password is required. This would have automatically been sent out by email if you included your email address when registering. If you are waiting for a username and password please first check your junk mail folder. Sometimes email programs mistake automated emails as spam. If you still can't see an email please contact a senior Watch member or your Watch Liaison Officer and ask them to check if your email address was added.

To log in just click on Log In at the top of this page. If you haven't logged in before you will see three text fields labeled username, password and postcode. If you can’t see the postcode field click on the button labeled “This is my first login from this computer” and the postcode field will appear.

Type in the requested information, or copy and paste it from the email making sure not to accidentally copy any trailing spaces. In the third field type in your postcode – this should be from the postal address you provided when registering. Click on the Log In button underneath and you will be authenticate if the information matches up.

If successful you will be taken to the Terms & Conditions page. It’s necessary to agree to the terms & conditions in order to complete your log in. At the very bottom of the page are two buttons providing the choice to agree or disagree. If you click on “I Agree” you will be taken into the secure part of the site. Agreeing to the terms & conditions is a one-off process so you won’t have to go through this step again. The next time you log in you will just be asked for your username and password.

Police, Sales & Media Enquiries
Please visit the contact page where we can assist with your enquiry.


During the login process, and for the duration while you're logged in, a secure connection is maintained between your computer and the web site. Information sent between your computer and OWL is fully encrypted making it extremely safe. Your web browser will show a padlock icon to confirm that the page you are viewing is secure (just like Internet banking).

Another aspect of security is your password which you must never reveal to anyone. OWL, the police, or a representative from Neighbourhood Watch will never ask you to confirm your password so please never give it to anyone.


All contact information you provide is stored securely and is only accessible to certain police staff or your local coordinators (if you signed for Neighbourhood Watch). Coordinators who manage other streets and watches can not view your details. Furthermore, your details will not be passed on to other organisations or companies.

If you are a coordinator then your basic contact details will be shared with members of your watch only and other coordinators in your area. This privacy policy has been approved by police forces taking part in OWL.